Interface ISupportPresence

Namespace

Tharga.Team

Assembly

Tharga.Team.dll

Whether anybody is on support right now.

public interface ISupportPresence

Remarks

Advisory, and never a gate. It answers "is somebody likely to see this soon", which changes what a customer expects — not whether they may ask. Nothing on the path that raises a case may wait on this or be refused by it.

Two sources: the support desk, where each support person sets a SupportStaffStatus, and Slack, where a support channel is configured. Online when either says so. Registered with the support cases; resolve it with GetService rather than GetRequiredService all the same, because absent means the same thing as Unknown — say nothing.

It lives here, with the contracts, rather than in the support package for the same reason ISupportCaseService does: a component has to be able to reach it without Tharga.Team.Blazor taking a dependency on a package that carries a mail stack.

Methods

GetAsync(CancellationToken)

Whether support is reachable, as far as can be told.

Task<SupportPresenceState> GetAsync(CancellationToken cancellationToken = default)

Parameters

cancellationToken CancellationToken

Returns

Task<SupportPresenceState>

Remarks

Never throws and never blocks meaningfully: a transport failure, a rate limit or a missing configuration all come back as Unknown.

Events

Changed

Raised when the answer may have changed, so a page showing it asks again.

event EventHandler Changed

Event Type

EventHandler

Remarks

Raised on whichever thread made the change: marshal with InvokeAsync, and unsubscribe in Dispose. The toolkit's own raises it when somebody on the support desk sets a status, goes idle or comes back; Slack's answer is read again when a page next asks. An implementation of your own need not raise it.