Enum SupportAssistance

Namespace

Tharga.Team

Assembly

Tharga.Team.dll

Whether the person raising a case wants an assistant to answer it.

public enum SupportAssistance

Fields

Assistant = 1

An assistant answers first, and the customer can still ask for a person at any point.

None = 0

A person answers. The behaviour of every case raised before assistants existed.

Remarks

The choice is the customer's, made once when the case is raised, and it is never made for them: a case raised without asking for an assistant never sees one, however the host is configured. Presence may suggest the assistant when nobody is on the support channel — suggesting is as far as it goes.